Terms and Conditions

Diagnostic assessments can be booked by phone or email. The assessor will confirm the appointment by email. Both email and phone contact details must be provided to the assessor.
A £100 non-refundable deposit will be taken at the time of booking to secure your date and time (payable by bank transfer). This deposit will be deducted from the total amount payable.
£450 (which is the remainder of the balance) is due two days prior to the assessment.
Prior to the assessment, the assessor will request background information from you and the school, which will be collected by questionnaires. A report cannot be completed unless this information is provided.
Background information is an essential part of the diagnostic process, and additional information may be sought if needed.
It is essential that the individual being assessed has had an eyesight check within the two years prior to assessment. Glasses must be brought to the assessment if required.
Cancellation charges are as follows:
- Cancellation within 48 hours of the assessment will result in the non-return of the full fee.
- If the assessor has to cancel an assessment appointment, you will be offered an alternative date if possible. If this is not possible, you will receive a full refund.
  Cancellations should be advised by email to brentforddyslexia@gmail.com and by telephone 07429 081844.

The assessor will act with professionalism during the assessment with due care to the individual’s comfort and needs.
The individual being assessed is required to behave in a manner conducive to determining an accurate diagnosis. Where co-occurring needs mean that extra accommodations may be needed, this should be discussed with the assessor prior to assessment.
Where an individual is under the age of 16 the parent/carer may choose to stay onsite or nearby but not in the same room. There is a comfortable waiting area provided.
The assessor reserves the right to pause or postpone an assessment where an individual is becoming unduly upset by the process.

Payment of £550 or (£450 where a deposit has been left) is due in full 2 days before the day of an assessment. The assessor will be unable to complete the assessment where full payment has not been made. The assessment date cannot be held if payment is not received 2 days prior to the assessment date.
Payment can be made by bank transfer or cash.

The report will be completed within 15 working days of the assessment and will be emailed securely and password protected. This will be written to the required standard and adhere to the guidelines outlined by the SpLD Assessment Standards Committee (SASC).
If the individual being assessed shows signs of a visual difficulty during an assessment, the assessor reserves the right to withhold an assessment report until the extent/impact of any visual difficulties has been determined.
Minor amendments to the background information may be requested up to 30 days after a report has been received.
Once a report has been finalised (no later than 30 days after the report has been submitted), this concludes the assessment process.

Rachel Robinson is a member of the Professional Association of Students with Specific Learning Difficulties (PATOSS) and abides by their codes of ethics. Please see their complaints procedures.

The assessor is registered with the Information Commissioner's Office (ICO), adhering to Data Protection Guidance and is committed to protecting the privacy of individuals. Accordingly, all personal data collected will be subject to the Privacy Policy, available at: PRIVACY POLICY
All client questionnaires, raw data test sheets and all other personal data will be permanently deleted/destroyed 30 days after the assessment report is sent out. Copies of the assessment report will be kept for 6 years for adults and up until the age of 24 for minors. However, it is strongly recommended that you keep a copy of your report securely. After this time the assessor will not be able to supply you with a copy of your report.

Brentford Dyslexia reserves the right to update or amend the terms and conditions at any time.